Privacy Policy
This Privacy Policy explains how Gulf Salon & Spa ("we," "us," or "our"), operating as [Legal Business Name], collects, uses, and protects information when you visit gulfsalonspa.com, book an appointment with us, or visit our salon. By using our website or services, you agree to the practices described here.
Information we collect
Information you give us. When you book an appointment, contact us, join our mailing list, or purchase a service or product, you may provide your name, phone number, email address, appointment preferences, service history, and notes relevant to your care. Payment is processed by our booking and payment providers; we do not store full card numbers on our own systems.
Information collected automatically. When you visit our website, we may receive standard technical information such as your device type, browser, IP address, pages viewed, and the dates and times of your visits. This is collected through cookies and similar technologies described below.
Information from our booking platform. We use Vagaro to schedule and manage appointments. When you book through the tool embedded on our site, the information you enter is handled by Vagaro under its own privacy practices and shared with us so we can serve you.
How we use your information
We use the information we collect to:
- Schedule, confirm, and manage your appointments
- Send appointment reminders and respond to your questions
- Provide and improve our salon and spa services
- Process payments for services and products
- Send promotions, news, and offers when you have asked to receive them
- Maintain and improve our website
- Comply with applicable law and protect our business
Text messages
If you opt in to text messages, we may send appointment confirmations, reminders, and occasional offers. Message and data rates may apply. You can stop receiving texts at any time by replying STOP, and you can reply HELP for assistance. Opting out of texts will not affect your ability to book or receive services.
Email communications
If you join our email list, you may unsubscribe at any time using the link in any message or by contacting us directly. We will continue to send transactional messages related to your appointments regardless of marketing preferences.
Cookies and analytics
Our website uses cookies and similar technologies to keep the site working properly and to understand how visitors use it, which helps us improve. We may use analytics tools, such as Google Analytics, that collect usage information on our behalf. Most browsers let you refuse or delete cookies through your settings; some site features may not function as intended if you do.
How we share information
We do not sell your personal information. We share it only as needed to operate our business, including with:
- Service providers who help us run the salon and the site, such as Vagaro (booking), our payment processor, Google Workspace (email and productivity), and our email marketing and analytics providers
- Professional advisors such as accountants or attorneys, where appropriate
- Authorities or other parties when required by law, to enforce our terms, or to protect the rights, safety, and property of our guests, staff, or business
- A successor in connection with a merger, acquisition, or sale of our business, in which case we will require that your information remain protected under terms consistent with this policy
Data retention
We keep your information for as long as needed to provide our services, maintain your guest records, comply with our legal and accounting obligations, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security, but we work to protect the information entrusted to us.
Your choices
We are glad to honor reasonable requests from our guests, including requests to:
- Access the personal information we hold about you
- Correct information that is inaccurate or out of date
- Delete your information, where we are not required to keep it
- Opt out of marketing emails or text messages
To make a request, contact us using the details below. We may need to verify your identity before acting on certain requests.
Children's privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will take appropriate steps to remove it.
Links to other sites
Our website may link to third-party sites and tools, including Vagaro and Aveda. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and post the current version on this page. Significant changes may be communicated more directly where appropriate.